To simplify and streamline the process of disposing e-waste products, our customers can access detailed information on the collection and disposal procedures by contacting our help desk through the toll-free number: 1800 123 9181 or by sending an email to 3plnewdelhi@indelox.com. Additionally, information is available on our website at https://www.indelox.com/indelox.
As part of our commitment, we have established a partnership with Swachh Bharat Recycling Company. This company is dedicated to ensuring the environmentally sound management of electronic products at their end-of-life phase. Swachh Bharat Recycling Company has secured all the necessary authorizations from relevant government agencies for their processing facilities, guaranteeing proper recycling and disposal of e-waste. This collaborative effort helps safeguard the environment from potential hazardous consequences that may arise from the improper management of e-waste.
To enhance the collection process, Swachh Bharat Recycling Company and Indelox are jointly collaborating with the reverse logistics service provider D&V Logistiek Pvt. Ltd. for the efficient and responsible collection of e-waste.
E-Waste Handling Process
Customers are encouraged to initiate the collection request by calling the toll-free number 1800 123 9181 or by sending an email to 3plnewdelhi@indelox.com. It’s important to note that the Company will not entertain requests for the collection of products sold by other companies.
Guidelines for Customers on the Disposal of ‘End-of-life’ Products:
The packaging material of the appliance is recyclable, and the appliance itself contains recyclable matter labeled accordingly. Customers are advised not to mix it with regular waste and to follow appropriate disposal practices.
Do’s For Customers
- Always look for information on the catalogue with your product for instructions on proper disposal.
- Wherever possible or as instructed, separate the packaging material according to responsible waste disposal options and sorting for recycling.
- Always disconnect the battery from product, and ensure any glass surface is protected against breakage.
Don’ts For Customers
- Do not dismantle your electronic products on your own.
- Do not throw electronics in bins having “Do Not Dispose” sign.
- Donot give e-waste to informal and unorganised sectors like local scrap dealer/rag pickers
- Do not dispose your product in garbage bins along with municipal waste that ultimately reaches landfills.
Frequently Asked Question (FAQ)
For any inquiries regarding the proper disposal and/or recycling of electronic products, consumers can contact the help desk (Toll-Free) at: 1800 123 9181 or write to 3plnewdelhi@indelox.com.
Benefits of Recycling Old Electronic Products/Why Recycle:
Saves Natural Resources:
Encouraging the recycling of valuable materials from e-waste is essential to conserve depleting natural resources. Recycling end-of-life products is crucial for saving resources and minimizing waste. Scientific e-waste disposal reduces environmental pollution, and the manufacturing of products from recycled materials contributes to less air and water pollution compared to using virgin materials.
Alternate Resource:
As virgin resources face rapid depletion, e-waste becomes a valuable alternate resource containing materials like aluminum, copper, gold, silver, and ferrous materials that can be recovered and reused
Negative Consequences of Disposal in an Unscientific Manner:
Health Risks:
Direct contact with harmful materials in e-waste, such as lead, cadmium, chromium, brominated flame retardants, or polychlorinated biphenyls (PCBs), poses health risks. Inhalation of toxic fumes and the accumulation of chemicals in soil, water, and food contribute to health hazards.
Children are Vulnerable:
Children, due to their higher air, water, and food intake, are more susceptible to e-waste exposure, potentially causing irreversible damage to their central nervous, immune, reproductive, and digestive systems.
Environmental Degradation:
Oil and gases present in e-waste, such as compressors and CRTs, contribute to environmental pollution. Open burning of rubber and plastic leads to air pollution. Accidental Breakage/Damage of Electronics & E-Waste:
Accidental breakage/damage of electronics & e-waste
Accidental breakage and damage of electronics and e-waste can pose a threat to the environment. As long as the toxic components in electronics are enclosed within the original manufacturer’s designed outer shell of the gadget, they don’t pose much of a danger as they have been engineered to contain any such effects. However, accidental breakage or damage of such electronics or e-waste can lead to toxic elements leaking and contaminating their immediate environment. Damage to the environment, due to accidental breakage of e-waste is a major concern in informal e-waste disposal and recycling facilities. So, consumers need to ensure that they dispose their e-waste only at authorized e-waste recycler.
Specific Collection Schemes (Buyback, Exchange, DRS, etc.)
Buyback/DRS/Exchange
There is no buyback mechanism, DRS (Deposit Refund Scheme) or exchange facility at present.
- E-Waste Help Desk: Toll Free Number for Customers
1800 123 9181 (Indelox Services Pvt. Ltd.) or write an email to 3plnewdelhi@indelox.com - Our representative will guide them to schedule a doorstep pickup
- Indelox intimates SBRC (Swachh Bharat Recycling Company)/Reverse Logistics Service Provider with details of client, details of product and type of packing required for collection of e-waste
- SBRC (Swachh Bharat Recycling Company)/Reverse Logistics Service Provider collects material from doorstep
- Material collected from the customer comes to local warehouse of Reverse Logistics Service Provider
- SBRC (Swachh Bharat Recycling Company) shall provide the certificate of Recycling & Destruction
- SBRC (Swachh Bharat Recycling Company)/Reverse Logistics Service Provider sends the material to Indelox’s mother warehouse at Delhi for consolidation
- Indelox’s mother warehouse at Delhi to check for repairability with the help of Original Foreign Supplier. If repairable, same will be exported for repair
- Non-repairable e-waste from Indelox’s mother warehouse is collected by Swachh Bharat Recycling Company for dismantling at its main site through a proper process & system
- SBRC (Swachh Bharat Recycling Company) carries recycling in a manner so as to avoid any possible hazard to the human health and environment
- SBRC (Swachh Bharat Recycling Company) shall provide the certificate of Recycling & Destruction
Warehouse Address of Reverse Logistics Service Provider
Delhi
B-35-36 ROAD, NO.4. B BLOCK, RANG PURI, NEW DELHI-110045
Delhi (Mahilapur)
2A, 2ND FLOOR, PLOT NO. 211, 212, 213, KHASRA NO.414, KRISHNA PLAZA, STREET NO.9, ROAD NO.4, BLOCK-A, MAHIPALPUR 110037
Bangalore
C/O NO-45, VEPULA BUILDING, NETHAJI ROAD, DWARAKA NAGAR, BANGALORE 560063
Chennai
C/O #18-19, GST ROAD, OPP. TO SBI, GUINDY, CHENNAI-600032
Ahmedabad
C/O9/1, OPP. BLOCK NO.87, NR. MARATHI SCHOOL, MEGHANINAGAR, AHEMDABAD 380016
Pune
C/O RANJIT COMPLEX, NARPATGIRI CHOWK, OPP. RAJ MOTOR, NEW MANGALWAR PETH, PUNE 411011
Mumbai
C/O D-45, AMARGYAN INDUSTRIAL ESTATE, OPP. KHOPAT BUS DEPOT, THANE(W) 400601
Hyderabad
C/O OLD AIRPORT, BEGUMPET, PRAKASH NAGAR, OPP. POLICE LINE ROAD, PATTIGADA 1-8-449/N/1 – 500016 HYDERABAAD
Kolkata
C/O NO.27, NITYA DHAN MUKHERJEE ROAD, LANDMARK TELKAL GHAT, OPP. BURN STANDARD COMPANY, NEAR POLICE COMMISIONER OFFICE, HOWRAH 711101
Agra
C/O SHOP NO.19, BLOCK NO. C-9, CLOTH MARKET, SANJAY PLACE, NEAR GG NURSING HOME, AGRA 282002
Ambala
C/O 111, RAILWAY ROAD, NEAR FOOTBALL CHOWK, AMBALA CANTT. HARYANA
